In these terms and conditions, the “company” will mean Royal Plaza Hotel and the “Customer” will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

General

1. The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.
2. The Company shall make every effort to ensure products displayed on the website are in stock.  If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
3. Prices charged for purchases on this website may be different from those charged in our stores.
4. All orders are subject to confirmation of final availability and Royal Plaza Hotel reserves the right to reject the order in the event that any of the products or services requested are unavailable.  In the event that we are unable to fulfill any of the products or services in Customer’s order, we will notify the Customer by phone or email before delivery.

Breakage

• The Customer is requested to examine the goods immediately upon delivery for any deficiencies and /or damages. Claims (if any) must be lodged to our customer service hotline: 2622-6256 at the time of delivery, otherwise we shall have the discretion.

Title

• Customers will bear all risks of the goods once they are delivered, while the “Royal Plaza Hotel” retains the ownership of the goods until all outstanding balance is settled.

Force Majeure

• The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

Payment Terms

1. Royal Plaza Hotel may from time to time set credit limits for individual customers and Royal Plaza Hotel reserves the right to limit sales including the right to decline sales to any customers.
2. Royal Plaza Hotel reserves the right to change the payment terms or goods for any order without prior notice.

Order will be Delivery

1. Order will be dispatched as soon as possible. The earliest delivery time will be between the second business day later toward the six day.
2. In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time.
3. Delivery service will be suspended when typhoon signal No.8 or above or a black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time.
4. If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of the Company or not.
5. We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
6. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

I hereby agree to the terms and conditions set forth above and to those terms and conditions listed in the description of each individual product.